3 Replies Latest reply: Nov 3, 2018 12:58 PM by Gysbert Wassenaar RSS

    KPI does not reflect the correct count when a filter is applied

    Yesenia Del Real

      Hi,

       

      I have 5 KPIs listed.

       

      KPI 1 = Severity Level count for Level 1

      KPI 2 = Severity Level count for Level 2

      and so on until Level 5.

       

      With no selection of any filters, the total count is correct. It is only when I filter by another item, for example, 'Month" that the count is not reflected correctly. Sometimes the numbers are updated but the number is not accurate.

       

      Is there a way to fix this issue?

       

      Like if I select severity levels 2-5, the severity level 1 should display '0' not the total severity level 1 counts.

       

       

      Thanks.